How can we help?
Answers to the questions we're asked most. Can't find yours? Our team is one message away.
How do I place an order?
Add products to your cart and check out — you'll get an email confirmation right away.
Can I change or cancel my order?
Message us within 2 hours of ordering and we'll do our best to update it before dispatch.
How long does delivery take?
Orders are dispatched within 24 hours and usually arrive in 2–4 working days inside Egypt.
Do you offer free shipping?
Yes — free delivery on all orders above 999 EGP, applied automatically at checkout.
Which payment methods do you accept?
Cards, wallets and cash on delivery inside Egypt.
What is your return policy?
Unopened products can be returned within 14 days. Contact us and we'll guide you through it.
Are your products dermatologist tested?
Every Majestic formula is developed with dermatologists and tested for MENA climates.
Are your products suitable for sensitive skin?
Many are — check the product page for the full ingredient list, or ask our team for a recommendation.
How should I store my products?
Somewhere cool and dry, away from direct sunlight.
Do I need an account to order?
No, you can check out as a guest — but an account lets you track orders and save a wishlist.
Our team replies within one business day.